Privacy Policy

Effective Date: 01/01/2025

1. Introduction X5 Realty LLC and Rick Dulai (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and engage with our email and SMS communications.
2. Information We Collect We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and any other details you provide when signing up for alerts, notifications, reminders, or marketing communications.

• Transactional Information: Details about your property inquiries, searches, or purchases.

• Technical Data: IP addresses, browser types, operating system details, and other analytics gathered via cookies and similar tracking technologies.

• Communication Preferences: Your opt-in status, frequency preferences, and engagement history with our emails and SMS messages.

3. How We Use Your Information We use your information for the following purposes:

• To Communicate with You: Sending property alerts, appointment reminders, transaction updates, and relevant marketing messages via email and SMS.

• To Improve Our Services: Analyzing engagement data to refine our communications and user experience.

• To Comply with Legal Obligations: Adhering to applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

4. SMS and Email Communications

• By providing your phone number and email address, you consent to receive SMS messages and emails related to property alerts, updates, reminders, and promotional content.

• Message frequency may vary, and standard messaging rates may apply.

• You can opt out of SMS messages by replying “STOP” to any message received.

• You can unsubscribe from emails by clicking the “Unsubscribe” link in any email.

5. Data Sharing and Disclosure We do not sell or rent your personal information. However, we may share your information in the following cases:

• Service Providers: With third-party vendors that assist with email and SMS delivery, data analytics, or customer service.

• Legal Compliance: When required by law, such as in response to a subpoena or regulatory request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Security We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights and Choices

• Access & Correction: You may request access to your personal information and update or correct inaccuracies.

• Opt-Out: You can opt out of marketing communications at any time.

• Do Not Track: Our website does not respond to Do Not Track signals at this time.

8. Compliance with the National Association of REALTORS® (NAR) Guidelines We adhere to best practices recommended by the National Association of REALTORS®, including:

• Transparent disclosure of data collection and usage.

• Compliance with federal and state privacy regulations.

• Secure handling of client information.

• Offering clear opt-in and opt-out mechanisms for marketing communications.

9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Information If you have any questions about this Privacy Policy or your personal information, please contact us at:

X5 Realty LLC Rick Dulai rick@rickdulai.com 248-609-1133